A long established firm of Doncaster solicitors, we pride ourselves on offering a wide range of professional legal services to individuals, families and businesses.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance, please contact the person who is working on your case to discuss your concerns who will then do their best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- within six months of receiving a final response to your complaint
- within one year of the date of the act/omission about which you are concerned; or
- within one year of you realising there was a concern.
If you would like more information about the Legal Ombudsman, their contact details are -
Telephone: 0300 555 0333 Minicom: 0300 555 1777
Post: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ
The best way to find out how we can help you is to talk to one of our team.
Call us today on 01302 327257 or use our enquiry form and we’ll get back to you.
Criminal Law 24 hour emergency number 07927 338920.